We hope you are completely satisfied with your purchase. If you have any problems or questions, please contact our Customer Care team and we will do everything possible to assist you.
Please follow the directions below to ensure your return can be properly processed.
Steps to Return a Product:
1. You'll need a Return Merchandise Authorization (RMA) number.
Please contact the Innvo Labs Customer Support Department by completing the form on this page. Returns received with invalid, expired, or no Return Authorization number on the label will be refused and returned to you. RMA numbers are valid for 14 days.
2. Innvo Labs will send you a RMA confirmation and authorization email with your RMA number and shipping instructions.
3. Please follow the shipping instructions and keep these guidelines in mind:
- Important: Please enclose a copy of Purchase Receipt and RMA email from Innvo Labs Support.
PLEASE MARK THE OUTSIDE OF PACKAGE WITH THE RMA NUMBER. - All return shipping charges must be prepaid by purchaser. We cannot accept any C.O.D. shipments.
- For your protection, it is recommended that you ship the Pleo unit back to Innvo Labs using a shipping service like UPS or Fed-Ex that can provide you with a tracking number in the event the package gets lost in transit. If you are using U.S. mail, please send by certified mail.
4. Once your returned product is received by Innvo Labs, the Innvo Labs service team will then communicate to you via email our findings and next steps.
PleoWorld.com Online Store Return Policy: Pleo units purchased at store.innvolabscorp.com may be returned for exchange, credit, or refund within thirty (30) days of purchase. Merchandise must be returned in like-new condition with the original packaging materials (including, but not limited to, the barcode/UPC label), accessories, and Companion Guide. Otherwise, your product may not be eligible for return or its return may be subject to a refurbishing fee. Credit card refunds may be made ONLY to the same card used for the original purchase.